Arcade FAQ
(Please see Store FAQ below)
Do I need to call in advance?
No, you can walk-in anytime from open-close!
Can you host birthday parties/work events?
Our Party room is currently unavailable, we do still offer our group rate though! Our group rate is 20% off per person if you have 8 or more. ($12 per person instead of $15)
I just want to watch, can I enter?
Anyone is welcome to come view the arcade before buying a pass, however the entry fee is per person.
Will the machines take quarters?
No, all the machines are set and wired to freeplay.
Do you have a lost and found?
Yes if you left an item please check with our front desk staff, items turned in will be held for 7 days.
Are there prohibited items?
Yes, we do not allow backpacks or any other item which may negatively impact other patrons. Medically necessary equipment/bags and diaper bags are allowed. At this time, outside food and drink are not allowed. (exceptions for private parties/work events). No weapons are allowed.
Is there a pet policy?
Only service animals are allowed.
How does my Day Pass work?
The Day Pass grants unlimited play from open to close on the same day it was purchased. Includes standard tournament entries on tournament days.
Store/Return FAQ
Handling times
We strive to have all orders out within 48 hours of receipt of payment, in a few circumstances this may take longer. The majority of orders should ship within 24-48 hours of receipt (if your order is after 3pm Friday it will be shipped out as soon as possible, sometimes Saturday morning but more likely Monday or Tuesday morning)
return policy
Discounted products will be returned, if eligible, for their purchased price and not their regular retail price.
All returned products must be in the original packaging, and unopened. If the returned items do not satisfy these requirements, your return will not be accepted.
Keep in mind that if you choose to return the items via post you will need to cover the shipping costs. You can return the products to the store at no cost. Shipping costs are not refunded.
To return a purchased item, follow the steps below:
1. Send us an email with your order number and state which items you would like to return or come by the store with your receipt.
2. Ensure the items you’re returning have not been opened/read and are in their original packaging still.
3. We are not responsible for return shipping costs, shipping costs are non refundable.
4. Send us the tracking number along with your order number at returns@hiscorearcadecolorado.com
We are not responsible for lost or damaged packages mailed back.
If you are returning in person to our store, bring your item and order info/receipt in with you and we will be happy to help you!
We commit to processing your return within 14 days of receiving the package. And you will get your refund after your returned products have been accepted within 5-10 business days depending on your bank.
**Gift cards cannot be returned or redeemed for cash**