Cancellation policy

Discounted products will be returned, if eligible, for their purchased price and not their regular retail price.
All returned products must be in the original packaging, and unopened. If the returned items do not satisfy these requirements, your return will not be accepted.
Keep in mind that if you choose to return the items via post you will need to cover the shipping costs. You can return the products to the store at no cost. Shipping costs are not refunded.

To return a purchased item, follow the steps below:

1. Send us an email with your order number and state which items you would like to return or come by the store with your receipt. 

2. Ensure the items you’re returning have not been opened/read and are in their original packaging still.

3. We are not responsible for return shipping costs, shipping costs are non refundable.

4. Send us the tracking number along with your order number at returns@hiscorearcadecolorado.com

We are not responsible for lost or damaged packages mailed back.

If you are returning in person to our store, bring your item and order info/receipt in with you and we will be happy to help you!

We commit to processing your return within 14 days of receiving the package. And you will get your refund after your returned products have been accepted within 5-10 business days depending on your bank.

**Gift cards cannot be returned or redeemed for cash**

Orders may only be cancelled if they have not been shipped out yet. Shipping costs are non-refundable